Return Policy - Aryaf World

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Return Policy — Aryaf World

At Aryaf World, we prioritize our customers' satisfaction and are committed to providing high-quality products that meet their expectations. In the event of any product defects or customer dissatisfaction, we wish to inform you of our Return Policy, which complies with the commercial regulations and laws of the Kingdom of Saudi Arabia.

Return Conditions:

1. Return Period: Customers have the right to request a return within 7 days of receiving the product, provided that the product is unused and in its original condition, including the packaging and attached tags.

2. Eligible Cases for Return:

  • If the product arrives defective or damaged.
  • If the received product differs from the ordered product.
  • In case of an error in the order or if the received product does not match the agreed specifications.

3. Products Ineligible for Return:

  • Products that have been used or damaged by the customer.
  • Products not in their original packaging.
  • Custom-made or modified products based on the customer’s request (unless they contain a manufacturing defect).

4. Return Procedures:

  • To submit a return request, the customer must contact Customer Service during the specified return period via [Email/Phone].
  • After submitting the request, the company will send instructions on how to return the product.
  • The product is inspected immediately upon receipt to verify its condition and compliance with return conditions.

5. Refunds:

  • If all conditions are met, the paid amount will be refunded to the customer within 7-14 business days from the date of accepting the returned product.
  • The refund will be processed using the same original payment method.
  • Shipping costs are non-refundable, except in cases where the return is due to a company error or a product defect.

6. Shipping and Exchange:

  • In case of an exchange request, the replacement product will be shipped after receiving and inspecting the returned item.
  • Aryaf World bears the shipping costs if the return is a result of a manufacturing defect or an error in the order.

7. Order Cancellation Policy:

  • Please note that there is no automatic cancellation option available through the customer dashboard on the website after payment is completed.
  • If the customer wishes to cancel the order, they must contact the Customer Service team immediately and directly via approved communication channels (WhatsApp/Call), and our team will manually execute the cancellation request.
  • Cancellation requests and full refunds are accepted provided the communication occurs before the shipment is handed over to the courier or the order status changes to "Shipped."

8. Returns on Offers and Bundles:

  • If a product bundle (package) is purchased at a promotional price, and the customer wishes to return only part of it, the remaining products kept by the customer will be recalculated at their original price (without the discount), and the difference will be deducted from the refunded amount.
  • Free gifts received as part of promotional offers must be returned in their original condition if the customer wishes to return the main order.

9. Responsibility for Packaging Returns:

  • The customer bears the responsibility of packaging the product intended for return securely to ensure it is not exposed to breakage or damage during shipping.
  • Aryaf World is not responsible for any damage to the product during the return journey due to poor packaging by the customer. Receiving a damaged product may lead to the rejection of the return request.

10. Reporting Shipping Damages:

  • The customer must inspect the shipment immediately upon receipt from the courier. If any visible damage to the carton or product is observed, the shipping company must be informed immediately.
  • The customer must contact Aryaf World customer service within a maximum of 24 hours from the time of receipt and provide photos showing the damage to ensure the right to compensation.

11. Health Exceptions (Important for Plastic Products and Tableware):

  • Due to the nature of Aryaf World products (consumables, containers, tableware) and in the interest of public health and the safety of our customers, the return of any product whose sealed plastic packaging has been opened or whose security seal has been broken is not accepted, even if unused, in accordance with applicable health regulations.

12. Wholesale and Commercial Quantity Policy:

  • Scope of Return: Due to the nature of wholesale sales and the high logistical costs involved, orders for large quantities (classified as wholesale orders or supplies for restaurants and companies) are not subject to the return policy for "Change of Mind" purposes.
  • Defects and Non-Compliance: Acceptance of wholesale returns is limited exclusively to the presence of a manufacturing defect in the products or non-compliance with the specifications agreed upon in the invoice.
  • Trial Samples: We advise wholesale customers to order small samples for trial before approving large quantity orders, as Aryaf World does not bear responsibility for the product not suiting the customer's specific need as long as the product matches the announced specifications.

13. Custom Bundles Policy (Customer Selection):

  • Selection Responsibility: In the event that the customer creates a "Custom Bundle" or a varied basket of their choice (specifying types, sizes, and specific numbers of different products), the customer bears full responsibility for the correctness of their choices and the compatibility of the products with each other.
  • Partial Return of Bundles: If the customer wishes to return a specific part of the selection they ordered, and this return causes the order value to drop below the minimum limit eligible for "Free Shipping" or "Quantity Discount" previously obtained, the value of the shipping or discount will be deducted from the refunded amount.
  • Assembly Compliance: Aryaf World is committed to preparing the bundle accurately according to the list of products specified by the customer in the order. In the event of an error on our part regarding one of the items, we will bear the costs of replacing it with the correct item immediately.

Customer Rights:

Aryaf World is committed to applying the laws of the Saudi Ministry of Commerce regarding consumer rights. If the customer encounters any problem or difficulty in the return process, they may approach the relevant authorities in the Kingdom to protect their rights.